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    Human Rights Guide

    Human Rights Tribunal of Ontario (HRTO)

    The Human Rights Tribunal of Ontario is the provincial tribunal that hears discrimination complaints under the Ontario Human Rights Code — covering housing, employment, services, and reprisal across Toronto and all of Ontario. This guide explains what the HRTO does, who can apply, and exactly how to file Form 1.

    File Your HRTO Application

    Quorex can organize the facts, dates and evidence your HRTO Form 1 asks for, with a timeline, for you to complete and file with the Tribunal.

    Get Your HRTO Form Generated Now

    What the HRTO Handles in Toronto

    The Human Rights Code protects people in Toronto from discrimination based on:

    • Disability
    • Family status (your role as a parent)
    • Race / ethnic origin
    • Colour
    • Gender identity & expression
    • Sex
    • Age
    • Receipt of public assistance (OW/ODSP) — in housing cases
    • Marital status
    • Creed
    • Sexual orientation

    You can file an HRTO application if you were discriminated against in:

    • Housing
    • Employment
    • Education
    • Services
    • Contracts
    • Membership in associations
    • Child protection settings
    • Access to public services

    Examples of Housing Discrimination (Toronto)

    Extremely common HRTO housing cases include:

    Disability-related discrimination

    • Refusing repairs needed for a disability
    • Ignoring accommodation requests
    • Blaming disability for issues
    • Harassing someone because of mental health

    Family status discrimination

    • Targeting parents with children
    • Complaints about "too much noise"
    • Treating single mothers unfairly
    • Threatening eviction because of kids

    Income-source discrimination (OW/ODSP)

    • Refusing to rent to you
    • Saying "we don't take ODSP/OW"
    • Harassing you because you receive benefits

    Race/ethnicity-based treatment

    • Unequal treatment
    • Rude comments
    • Higher expectations
    • Threats or humiliation

    Reprisal

    Punishment, or a threat of it, because you:

    • Claimed your rights under the Human Rights Code
    • Started or took part in a human rights application
    • Refused to discriminate against someone else

    This is reprisal under s. 8 of the Code. Retaliation for asking for repairs or filing at the LTB is raised at the LTB, on a T2.

    Which Form You File

    All HRTO applications use:

    ✔ Form 1 – Human Rights Application

    This form applies to all types of discrimination.

    Form 1 is the Tribunal's own form: you complete it and file it with the HRTO. Quorex helps you organize the facts, dates and evidence it asks for.

    What the Tribunal Can Order

    If the Tribunal finds that a respondent infringed your rights under Part I of the Human Rights Code, it can make one or more of these orders (Human Rights Code, s. 45.2(1)). What it orders, and any amount, depends on the facts it finds.

    Money for what you lost

    Compensation for loss caused by the discrimination or harassment, such as lost income or expenses.

    Money for injury to dignity, feelings and self-respect

    The Code names this kind of compensation separately from financial loss.

    Restitution other than money

    An order that the respondent make up for your loss in a way other than paying money.

    Orders to comply with the Code

    An order that a party do anything the Tribunal considers it ought to do to comply with the Code, which can include changing its future practices, such as its policies. The Tribunal can make this order even if you did not ask for it (s. 45.2(2)).

    How to Organize Your HRTO Application

    The HRTO relies heavily on evidence, timelines, and clear connections between the discrimination and the impact.

    Step 1 — Write a Clear Timeline

    Include:

    • Dates
    • What happened
    • Who said what
    • How it affected you
    • How your protected characteristic was involved

    This timeline is crucial.

    Step 2 — Gather All Evidence

    Evidence may include:

    • Text messages
    • Emails
    • Notes from conversations
    • Photos/videos
    • Witnesses
    • Medical documents
    • CAS notes (for family status matters)
    • Doctor letters (disability cases)
    • Notices, letters, formal documents

    Keep each item with the date it shows, in the order things happened.

    Step 3 — Show the Connection

    The HRTO needs to see:

    "I have a protected characteristic →
    The respondent acted negatively →
    There is a connection between the two."

    Example: "You're on ODSP, I'm increasing your rent anyway."

    Example: "You people always complain."

    Example: "You can't handle your kids."

    That connection is everything.

    Step 4 — File Form 1

    You submit:

    • Form 1
    • All supporting evidence you have
    • Summary of events
    • Any relevant documents

    Quorex can generate everything for you.

    Step 5 — Mediation or Hearing

    Most HRTO cases go to mediation first.

    If not resolved, a hearing is scheduled.

    At the hearing:

    • You present evidence
    • Respondent gives their version
    • Tribunal assesses credibility
    • Tribunal issues a written order

    Common Toronto HRTO Case Examples

    • ✔ Landlord targeting a single mother → Family status discrimination
    • ✔ Refusing repairs because the tenant has a disability → Disability discrimination + reprisal
    • ✔ Threatening eviction because children are "too noisy" → Family status discrimination
    • ✔ Harassing someone because they receive ODSP → Income-source discrimination
    • ✔ Punished for raising a human rights complaint → Reprisal under section 8 of the Code

    HRTO vs. LTB — Which One Should You File?

    Often: You file both.

    Example:

    • Unsafe housing → T6
    • Harassment → T2
    • Disability discrimination → HRTO

    The tribunals operate independently.

    Quorex can tell you which tribunal is correct, which forms to file, and how to coordinate both cases.

    Location & Contact – Human Rights Tribunal Ontario (Toronto Region)

    HRTO Toronto Office (Central Region)

    655 Bay Street
    Toronto, ON M7A 2A3
    (Inside Tribunals Ontario building)

    Phone: 1-866-598-0322
    TTY: 1-866-607-1240

    All applications are filed online or by email.

    Use Quorex to Prepare Your HRTO Application

    Quorex can:

    • ✓ Describe your documents and the dates they show
    • ✓ Organize what Form 1 asks for (you file it with the Tribunal)
    • ✓ Build your timeline
    • ✓ Prepare your evidence package
    • ✓ List the orders the Tribunal can make
    • ✓ Explain the Code and the HRTO process in plain language

    You check everything before you file it. Quorex does not decide whether discrimination happened or how your case will go.

    Start Your HRTO Application

    FAQ – HRTO Toronto (2025)

    Do I need a lawyer?

    No. The HRTO is designed for self-represented people.

    Does the HRTO help with rent or eviction?

    No — that is LTB. But discrimination linked to eviction belongs at HRTO.

    How long do cases take?

    6–18 months depending on complexity.

    Can I file anonymously?

    No — but your privacy is protected.

    Can children be included?

    Yes — especially in family status or disability cases.

    Ready to File Your HRTO Application?

    Quorex makes filing HRTO applications simple and accurate. Get your forms generated, evidence organized, and case prepared in minutes.

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